This privacy statement is a first version. Some aspects in this privacy statement might be changed in the future to be in line with the law and best practices

The Queue project is a project from the TU Delft. In this privacy statement, it will be explained what personal data the Queue collects when using the website. In this document the term Labrador will also be mentioned. Labrador is a future project of the TU Delft, which will include the Queue.

Topics

What data do we collect

To support your education at the TU Delft, the university has a legal ground to store your data. To be more specific, it is a contractual necessity: the data processing is necessary for the performance of the contract between the student and TU Delft. Because of this, the Queue collects the following data:

For the purpose of providing notifications, we collect some metadata about the device used.

Furthermore, there exist multiple subgroups in the system. We will describe for each subgroup the extra data we store.

Student

We collect the following information about students:

We also collect every request the student makes (asked a question or asked to be signed off). This contains the following items:

TA

For a TA (teaching assistant), we collect the following data:

This data then enables us to see at which labs the TA attended.

Furthermore, feedback about the TA is stored.

Teacher

For a teacher, we collect the following data:

How do we collect your data

All data we collect is collected when using the Queue website.

How will we use your data

At this moment, we only use the data given to support the functionality the Queue promises, giving students an easy way to ask questions and sign off work and giving teaching staff an easy to use system to support signing off and answering questions.

Data is being used on a need to know basis. This means that student-assistants only see, what they need to see to fulfill their duties as teaching assistant and the same for teachers. Only administrators have access to the database.

For example, student assistants cannot view eachothers feedback. Also teaching assistants can only see the name of the student, not the netid, email or studentnumber of the student.

A teacher might export data to use for purposes to calculate final grades or import it into other tools, namely BrightSpace and Osiris. Furthermore, admins are able to run a script to gather aggregate data about lab sessions and specific people, who spent a lot of time with a teaching assistant. If these numbers are a cause for concern, they will be relayed to the study advisor.

Teachers will look at the feedback of TA's to evaluate their performance and if action needs to be taken. The teacher is able to determine the student that posted the feedback and is allowed to contact the student to inquire more information.

Data from the Queue is is also used for research purposes. This research is done to explore the possibilities of increasing efficiency and quality of the support given to students and teachers. Questions students asked will be stored and used to figure out if there is a way to be able to answer easy questions right from the Queue, without a need for a TA.

For this research the following data will be stored:

This data will only be accessible to people doing the experiment and will be responsibly handled in such a way that no unauthorized person or persons can get access to this data.

How do we store your data

To comply with GDPR regulations, all data is stored on site at the TU Delft. The data stored on our servers will be deleted after 5 years.

Access to data is strictly regulated with only select admins having access to the database. All other entities need to use the website itself, where, as mentioned previously, information is provided on a need to know basis.

Other matters

For matters like:

Please refer to the Privacy Statement of the TU Delft

If you have any questions about the privacy policy or want to make use of your rights, please contact the following email adress